Refund and Shipping Policy 

Madison Meds Refund and Shipping Policy

Thank you for choosing Madison Meds. We are committed to providing you with quality telehealth services and compounded medications to support your health goals. Please review our refund policy below.

Telehealth Consultations

• Telehealth consultations with our licensed physicians are provided free of charge.
• Since there is no fee for consultations, no refunds apply.

Medication Orders

• Due to the personalized nature of compounded medications, all medication sales are final and non-refundable once the order has been processed and shipped.
• If your medication arrives damaged or incorrect, please contact Madison Meds within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement or credit.
• Returns of opened or used medications are not accepted for safety and regulatory reasons.

Shipping and Delivery

• Madison Meds covers all shipping costs for medication orders to the patient.
• All packages must be inspected within 48 hours of delivery. If you find any issues with your medication, please contact us immediately.
• We are not responsible for delivery delays or lost packages caused by shipping carriers. Please ensure your delivery address is accurate and secure.

How to Request Support

For questions, issues with your order, or to report damaged shipments, please contact our Customer Support team:

• Email: ask@madisonmeds.com
• Phone: 561-810-7839

Please provide your order number and details so we can assist you quickly.

Thank you for trusting Madison Meds with your care. If you have any questions about this policy, please reach out.