At Madison Meds, we are committed to providing safe, high-quality telehealth care and prescription treatment. Because we provide medical services and prescription medications, our refund policy is structured to comply with healthcare and pharmacy regulations.
Because medications are dispensed based on an individualized prescription, refunds are prohibited once fulfillment begins.
Please read this policy carefully before purchasing.
- Prescription Medications Are Non-Refundable
Due to federal and state pharmacy laws, all prescription medications are final sale and non-refundable once they have been:
- Prescribed by a licensed provider
- Dispensed by a partner pharmacy
- Shipped or delivered
This includes, but is not limited to:
- Semaglutide
- Tirzepatide
- Peptides
- Any compounded or prescription-based treatment
We cannot accept returns or issue refunds for medications for reasons including:
- Change of mind
- Side effects or intolerance
- Dose preference
- Failure to achieve desired results
- Delays caused after shipment
- Clinical Services Are Non-Refundable Once Rendered
Telehealth services, including:
- Medical consultations
- Provider review
- Prescription approval
- Ongoing care coordination
are non-refundable once completed, as these are professional medical services already provided.
- Refunds for Billing Errors or Duplicate Charges
Refunds may be issued in cases of verified:
- Duplicate payment
- Incorrect charge
- Subscription billing error
If you believe you were charged incorrectly, please contact us within 7 days of the charge.
- Orders Not Dispensed May Be Eligible for Cancellation
If your order has not yet been approved or dispensed by the pharmacy, you may request cancellation.
Once the prescription has been submitted for fulfillment, the order becomes non-cancellable.
- Damaged, Incorrect, or Missing Shipments
If your medication arrives:
- Damaged
- Incorrect
- Missing
- Warm beyond acceptable standards
- With packaging issues
Please notify us within 24 hours of delivery with:
- Photos of the package and contents
- Description of the issue
We will work with the pharmacy to determine eligibility for:
- Replacement shipment
- Store credit
- Refund (only when required)
- Shipping Delays
Shipping times are estimates and may be affected by:
- Carrier delays
- Weather
- Pharmacy processing volume
Refunds are not guaranteed for delays once medication has shipped, but we will assist in tracking and resolution.
- Chargebacks and Disputes
We encourage all patients to contact us first before filing a chargeback.
Unauthorized or improper chargebacks may result in suspension of care and are reported to payment processors as applicable.
- Contact Us
For refund or billing questions, please contact:
Madison Meds Support Team
Email: support@madisonmeds.com