Excellent · Rated 4.8 out of 5 based on 64 verified reviews on Trustpilot. Reviews are collected and verified independently by Trustpilot.
What patients say
Every review is published on our Trustpilot profile. Patients post unprompted on Trustpilot, and we do not edit, filter, or hand-pick what appears there. Both five-star reviews and any critical reviews are published as they were written. The breakdown below reflects all 64 reviews as of October 4, 2026.
What we hear most often
Across the reviews, four themes show up again and again. These are the parts of the experience patients call out most.
Simple intake
Patients tell us the online intake is fast and easy to navigate. No long phone trees, no surprise paperwork. Eligibility is reviewed by an independent licensed provider once the intake is submitted.
Responsive support
Most messages get a reply in under two hours during business hours. Patients can text 561-919-9722 or email ask@madisonmeds.com and reach a real person on the team, not a chatbot.
Fast, discreet shipping
Once a provider authorizes treatment and the US-licensed compounding pharmacy fills the order, medications ship in discreet, temperature-appropriate packaging tracked door to door.
Concierge feel
Madison Meds is family-owned. Patients regularly tell us it feels different from larger telehealth competitors because someone on the team actually reads every message and follows up.
By the numbers
Rating, review counts, and star distribution reflect Trustpilot data as of October 4, 2026. Visit the Madison Meds Trustpilot profile for the live numbers. Reply time is a typical figure based on internal records, not a guarantee.
How we handle critical reviews
Not every experience is perfect. When a patient leaves a critical review, we respond publicly on Trustpilot with a real reply, work the issue with the patient when they want us to, and use the feedback to improve. We do not request review removal, and we do not curate which reviews appear on our Trustpilot profile.
How reviews are collected
Madison Meds collects reviews on Trustpilot, an independent review platform. Patients are invited to share their experience after they begin treatment. We do not offer free product, discounts, or any other compensation in exchange for a review. Reviews are submitted directly to Trustpilot, are verified by Trustpilot’s systems, and are published exactly as Trustpilot displays them.
Ready to see if Madison Meds is right for you?
Start with a simple online intake. An independent licensed provider reviews each request and decides what, if anything, may be considered for eligible patients.
Browse TreatmentsEducational content. Not medical advice. Patient reviews reflect individual experiences with Madison Meds as a service. Any medication or treatment is available only to eligible patients after a licensed-provider evaluation, with medications dispensed by a US-licensed compounding pharmacy. Outcomes are individual and vary from patient to patient. Any results, timelines, or experiences described in patient reviews are personal to that patient and should not be taken as a typical or expected result for anyone else. Reviews are collected and verified by Trustpilot, an independent third-party review platform; Madison Meds does not edit, filter, or alter the reviews published there.