Telehealth Disclosure

What is Telehealth?

Telehealth means delivering healthcare services remotely through electronic communication, such as phone calls, video chats, messaging, or electronic transfer of medical records. This allows diagnosis, treatment, prescribing, education, and follow-up care without needing to be in the same location as the Physician.

Benefits of Telehealth

• Easier access to healthcare services
• Ability to receive care at convenient times and locations
• More efficient management of your health needs

Potential Risks of Telehealth

• The inability to conduct a physical examination may limit the Physician’s ability to fully evaluate your condition
• Technical problems, including software or hardware failures, may affect the quality or timeliness of care
• Privacy risks may arise from electronic transmission of your health information despite security measures
• Loss or unauthorized disclosure of your personal health data is possible, though Madison Meds takes steps to protect your information

Consent to Telehealth Services

By using this Service, you agree to receive healthcare via telehealth. The Physician may decide at any time that telehealth is not appropriate for your care and may discontinue your telehealth services. If this occurs, you agree to stop using the telehealth Service immediately.

Right to Withdraw Consent

You may revoke your consent to receive telehealth care by notifying Madison Meds in writing. This revocation takes effect once received but does not affect any care provided before the revocation. Please note Madison Meds and its Physicians do not offer in-person services; therefore, withdrawal means telehealth care will end.

State Availability and Licensing

Madison Meds’ services are provided by U.S.-licensed healthcare providers and U.S.-registered compounding pharmacies. Because medical practice and pharmacy laws vary by state, not all treatments are available in every state. Eligibility is determined during the intake process based on the state in which you reside, the specific treatment requested, and the licensing of the provider assigned to your consultation.

If a treatment is not available in your state, you will be notified during or before intake and will not be charged for a consultation that cannot be completed. For current state availability, please contact ask@madisonmeds.com before initiating an intake.

Our providers hold active, unrestricted licenses in the states where they practice. You may verify any provider’s license status with the applicable state medical board. You may also verify our pharmacy partners’ licensing status with the applicable state board of pharmacy.

Your Healthcare Provider

Telehealth clinical services on the Madison Meds platform are delivered by Dr Telx, an independent, U.S.-licensed telemedicine provider group. Dr Telx physicians and clinicians are responsible for your clinical evaluation, prescribing decisions, and ongoing medical oversight. You may review Dr Telx at drtelx.com. Madison Meds is a technology platform that connects patients with Dr Telx and with U.S.-registered compounding pharmacies; Madison Meds does not itself practice medicine or prescribe medications.

Emergency Situations

This Service is not intended for emergency medical or mental health care. In case of a medical emergency, call 911. If you are experiencing a mental health crisis or suicidal thoughts, contact the Suicide and Crisis Lifeline at 988.

Protection of Your Information

Madison Meds and its Physicians use appropriate technology and protocols to safeguard your health information under HIPAA. However, complete security cannot be guaranteed for the electronic systems you use to access the Service. Communications containing protected health information may be sent via phone, email, or other electronic means.

No Guarantee of Prescription or Results

Use of the Service does not guarantee that a prescription will be provided or that any specific health outcomes will be achieved.

Accuracy of Your Information

You agree to provide truthful and complete health information. Inaccurate or incomplete details may negatively affect your care. The Physician will rely solely on the information you provide during your consultation.

Payment Terms

Payments you make cover the telehealth Service, Physician Consultation, and any medications prescribed. Madison Meds and Physicians do not bill insurance or third parties on your behalf.

Medication Dispensing and Delivery

If prescribed, your medication will be sent to a Madison Meds affiliated pharmacy for fulfillment and shipped to the address you provide. Please ensure your delivery address is accurate and secure.

Sharing of Health Information

By consenting, you authorize Madison Meds and its Physicians to share your protected health information with pharmacies and other entities involved in your care, as detailed in our Privacy Policy.

Filing Complaints

• For issues regarding Physicians, contact your state medical board.
• For concerns about pharmacies, contact your state pharmacy board. Madison Meds provides relevant contact information on our website.

By clicking “I Agree” or continuing to use the Service, you acknowledge that you have read, understood, and accept this Telehealth Consent Agreement.